Shop Name: VELOXT
Seller: VeloXCommerce Ltd
Person in Charge of Operations:
Mr.LI
Address:
・37 CROYDON ROADBECKENHAMUNITED KINGDOM BR3 4AB
・Tel: +8613357876531
・Email: veloxt@outlook.com
・Customer Service Hours: 13:00 to 25:00 (1:00 PM to 1:00 AM)
Additional Charges (Beyond Product Price):
・Consumption tax (included in the displayed product price)
・Shipping fee
Payment Timing/Deadlines:
・PayPal: Within 1 day of placing your order
・Credit Card: At the time of transaction (varies by credit card issuer)
Delivery Timeline:
・Orders are dispatched within 3 business days of payment confirmation.
・Arrival within one week (within ten days for Okinawa and Hokkaido).
*Please note that delivery may be delayed during periods of high order volume or depending on your location.
*If, for any reason, your order cannot be delivered, please contact our customer service team.
Payment Methods:
Credit Card, PayPal
The following credit cards are accepted:
VISA, Mastercard, JCB, American Express
*Payments will be processed as a one-time, lump-sum payment due the following month.
*Only credit cards registered in the name of the person placing the order are accepted.
*Closing dates and withdrawal (billing) dates vary depending on the credit card issuer. * Please note that cards other than standard credit cards—such as debit cards or prepaid (reloadable) cards—cannot be used.
Cancellations and Returns:
* As a general rule, cancellations of orders and returns or exchanges of products are not permitted.
* In the event that an order must be cancelled—for instance, if you are unable to accept delivery of the purchased items—please be aware that costs incurred for design processing (including drilling, polishing, coloring, design services, and shipping) will not be refunded; only the base price of the product itself may be eligible for a refund.
In Case of Damage or Loss:
* Please notify us within 7 days of the product's arrival (for refund requests only). Returns due to customer preference are not accepted.
* We will provide a refund for the cost of the affected item(s) (including consumption tax).
* If you paid by credit card, the adjusted amount will be reflected on the statement issued by your credit card company following the return.