Shipping Policy
Thank you for choosing our Shopline store for your online shopping needs. This shipping policy contains important information regarding the delivery of your orders. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions outlined in this policy.
Processing Time
1.1 Order Processing: We strive to process and ship your orders as quickly as possible. Orders are typically processed within 3 business days of receiving payment, excluding weekends and public holidays. Please note that processing times may vary during peak periods or due to unforeseen circumstances.
Shipping Methods and Costs
2.1 Carriers: We partner with reliable shipping carriers to ensure your orders are delivered securely and in a timely manner. The carrier used for your order will depend on various factors, such as the destination, as well as the size and weight of the package.
2.2 Shipping Costs: Shipping costs are calculated based on the carrier’s rates, the weight and dimensions of the package, and the delivery address. Shipping costs will be displayed during the checkout process before you complete your purchase.
Shipping Destinations
3.1 Domestic Shipping: We offer shipping within the United Kingdom. Please be aware that for certain remote locations, shipping options may be limited or additional shipping charges may apply. We will notify you if any restrictions or extra costs apply to your delivery address.
3.2 International Shipping: We currently offer international shipping to select countries. International shipping costs and delivery times may vary depending on the destination. Please note that customs authorities in the destination country may impose additional duties, taxes, or fees. These charges are the responsibility of the recipient and are not included in the shipping costs.
Order Tracking
4.1 Tracking Information: Once your order has been shipped, you will be provided with a tracking number and a link (where available) to track your package online. You can use the provided tracking information to monitor the status of your shipment. 4.2 Delivery Updates: Depending on the carrier’s services and your personal preferences, you may receive delivery updates via email or SMS. Please ensure that the contact information provided during the checkout process is accurate and up to date.
Delivery Times
5.1 Estimated Delivery Times: Estimated delivery times depend on the shipping method selected, the destination, and potential customs clearance processes. While we strive to meet delivery deadlines, please note that these estimates are for guidance only and are not guaranteed.
5.2 Delayed or Lost Packages: In the event that a package is delayed or lost, please contact us as soon as possible. We will work with the carrier to resolve the issue, assist in tracking the package, and, where applicable, arrange for a replacement or refund.
Address Accuracy and Changes
6.1 Address Accuracy: It is the customer’s responsibility to provide an accurate and complete shipping address at the time of purchase. We are not liable for any delays, failed deliveries, or additional charges resulting from inaccurate or incomplete address information provided by the customer.
6.2 Address Changes: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request; however, if the order has already been dispatched, we cannot guarantee that changes can be made.
Customs Duties and Import Taxes
7.1 Customs Clearance: For international orders, customs clearance may be required by the authorities in the destination country. Any customs duties, taxes, or fees imposed by customs authorities are the responsibility of the recipient and are not included in the purchase price or shipping costs. It is the customer’s responsibility to comply with customs regulations and requirements and to pay any applicable charges.
Returns and Exchanges
8.1 Returns and Exchanges: Our Returns and Exchanges Policy outlines the process and requirements for returning or exchanging products. Please refer to that policy for details on how to initiate a return or exchange. Return requests must be made within 7 days of the delivery date. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us via the email address or phone number provided below. Our customer service team is here to assist you and provide further clarification.
・Phone: +8613357876531
・Email: veloxt@outlook.com