Refund Policy
Thank you for shopping with VELOXT Nails! We want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for requesting a refund for products purchased through our store.
Eligibility for Refunds
1.1 Products: Refunds are provided only for physical products. Digital products—including, but not limited to, software licenses, subscriptions, and downloadable content—are non-refundable.
1.2 Timeframe: Refund requests must be made within 14 days of the date of purchase.
1.3 Condition: To be eligible for a refund, the product must be unused, undamaged, and in its original packaging (where applicable). We reserve the right to deny a refund if the product does not meet these criteria.
Refund Process
2.1 Contact Us: To initiate a refund, please contact our customer support team at [Contact Email Address or Phone Number]. Please provide your order details, including your order number and a clear explanation of the reason for your refund request.
2.2 Evaluation: Upon receiving your request, we will review it based on the criteria outlined in Section 1 to determine eligibility.
2.3 Notification: We will notify you via email regarding the approval or denial of your refund request. If approved, we will provide instructions for returning the product (if applicable) and processing the refund.
2.4 Refund Method: Refunds will be issued using the original payment method used for the purchase. The refund amount will be the purchase price minus any applicable fees.
Non-Returnable Items
3.1 The following items are not eligible for return:
3.2 Digital products, such as software licenses, subscriptions, and downloadable content.
3.3 Gift cards or vouchers. Shipping and Return Costs
4.1 Return Shipping Costs: If you need to return a product to us, you are responsible for the return shipping costs, unless the return is due to an error on our part.
4.2 Shipping and Handling Fees: Shipping and handling fees are non-refundable, unless the return is due to an error on our part.
Damaged or Defective Products
5.1 Inspection: We thoroughly inspect all products before shipment. However, if you receive a damaged or defective item, please contact us immediately.
5.2 Returns or Exchanges: Depending on the circumstances, we may request photographic evidence or the return of the damaged or defective product. We will provide you with instructions on how to proceed with a return or exchange.
Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Changes will take effect as soon as they are posted on our online store. It is your responsibility to review this policy periodically.
If you have any questions or concerns regarding our refund policy, please contact us at the email address or phone number provided below. We are here to assist you and provide further clarification.
・Phone: +8613357876531
・Email: veloxt@outlook.com